When you ask, “What can I do when an employee steals a customer?”, is ultimately asking, “What can I do when a person steals another person?”. Doesn’t sound right, does it? The answer is … nothing really. But, there are a few things you can do to prevent employees from stealing your customers from […]
5 Steps for Handling Difficult Conversations with Employees
Need tips to have a tough face-to-face meeting with a staff member? We know how uneasy talks like this can be. So, we’ve outlined 5 steps for handling difficult conversations with employees below. Even if you have to discuss body odor. 😒 Seems like no matter the occupation or the size of any […]
How To Create Employee Training Systems
Training new employees to clean houses can be challenging or rewarding for professional residential cleaning business owners. It all depends on your approach and why you’re training. If you’re a small company and training new staff so that you won’t have to clean, then you’re in a fantastic position! Leveraging yourself is the […]
How to hire employees to clean commercial office buildings
Most professional cleaning service owners will get to the point in their businesses that they’ll need to hire staff. It’s a good thing! The caveat is knowing how to hire employees to clean commercial office buildings. Where to look for prospects? How to do background checks? What is a good hiring process? Hiring […]
What to do when an employee steals from a customer
Imagine this: At 8am on Saturday morning, you get a call from a cleaning customer. He explains that $250.00 is missing from his dresser drawer. You know that you had your top employee cleaning in his place on Friday. The whole idea of this team member stealing is ridiculous – it has never happened […]