When you ask, “What can I do when an employee steals a customer?”, is ultimately asking, “What can I do when a person steals another person?”. Doesn’t sound right, does it? The answer is … nothing really. But, there are a few things you can do to prevent employees from stealing your customers from […]
Need tips to have a tough face-to-face meeting with a staff member? We know how uneasy talks like this can be. So, we’ve outlined 5 steps for handling difficult conversations with employees below. Even if you have to discuss body odor. 😒 Seems like no matter the occupation or the size of any […]
Training new employees to clean houses can be challenging or rewarding for professional residential cleaning business owners. It all depends on your approach and why you’re training. If you’re a small company and training new staff so that you won’t have to clean, then you’re in a fantastic position! Leveraging yourself is the […]
Most professional cleaning service owners will get to the point in their businesses that they’ll need to hire staff. It’s a good thing! The caveat is knowing how to hire employees to clean commercial office buildings. Where to look for prospects? How to do background checks? What is a good hiring process? Hiring […]
Imagine this: At 8am on Saturday morning, you get a call from a cleaning customer. He explains that $250.00 is missing from his dresser drawer. You know that you had your top employee cleaning in his place on Friday. The whole idea of this team member stealing is ridiculous – it has never happened […]